The Ohio Department of Job and Family Services (ODJFS) takes advantage of InnovateOhio Platform’s (IOP) cloud-based single sign-on solution, forcing state residents to apply for or apply for unemployment benefits from create a state identity account.
The OH | ID requirement allows residents of Ohio to interact with multiple state agencies and access a variety of programs and services with a single user account. Approximately 2,61,000 people have gone through the process to link their OH | ID and Ohio Job Insurance Benefit (OJI) system accounts.
This brings us closer to the stage of [being] a trusted identity with the state, essentially offering identity verification services at the OH | ID level instead of having each agency partner with Experian or LexisNexis to provide the services on their own .
– Neal Gallucci, Technical Administrator, IOP
At the same time, however, each agency, such as ODJFS, can make their own identity decisions using adaptive access. The people in charge of the unemployment benefit program decided early on that they would like everyone who comes to the website to at least file a claim, so they sign for an account, we validate their email address, then they are invited. to go through an Experian ID check, and they answer a few questions.
This results in a trust score that dictates the next steps. For example, a low score may result in a request being denied, while a high score speeds up the requester’s journey through the system. A person with no credit history on file would be referred to an OJI adjudication process for further assessment.
In fact, between April 2020 and June, JFS paid more than $ 3.8 billion in error or due to fraud, according to the auditor’s October report. Multi-Factor Authentication (MFA) has also been added so that if someone gets an ID, they can’t just log into an account and adjust the bank payment to route it to their bank. Multi-factor authentication prevents account takeover, prevents the collection of credentials.
For ODJFS, OIP has established a relationship of trust between its IBM Cloud server-based solution and IBM. The cloud was needed to handle the expected user scale. Recently, there have been half a million login attempts on OJI.
Since a server-based environment would be difficult to scale, they introduced the cloud for MFA and adaptive access as well as scaling. To avoid a rush to the call center when the account requirement was brought live, IOP followed a change management plan that included training help desk staff and asking active registrants to configure of OH | ID.
Ohio studied the user journey and placed the appropriate infographics and documentation to guide people through the process. So when people were transferred from OJI to OH | ID, we placed an infographic, which would tell them what the process would look like. Everything IOP does is enterprise level; any state organization can use it. The success of this project has already attracted the attention of other entities
As reported by OpenGov Asia, Ohio has launched a statewide platform to help social workers connect the state’s 3,100 youth in foster care with permanent families. . Children’s services and the foster care system can be difficult to navigate for social workers, often requiring them to seek out and engage on their own with a child’s extended family members. Through a partnership with Connect Our Kids, social workers can access the company’s People Finder and Family Connections tools to map family trees and find contact details for potential caregivers.
People Search is a free search engine that leverages data from over 300 public domain sources and from PIPL, an identity information provider with which Connect Our Kids is a partner. With People Search, social workers, family recruiters and court-appointed special advocates can more easily locate and contact extended families or guardians of children in care.